Elise Hu

Elise Hu is a reporter who covers the intersection of technology and culture for NPR's on-air, online and multimedia platforms.

She joined NPR in 2011 to coordinate the digital development and editorial vision for the StateImpact network, a state government reporting project focused on member stations.

Before joining NPR, she was one of the founding reporters who helped launch The Texas Tribune, a non-profit digital news startup devoted to politics and public policy. While at the Tribune, Hu oversaw television partnerships and multimedia projects; contributed to The New York Times' expanded Texas coverage and pushed for editorial innovation across platforms.

An honors graduate of the University of Missouri-Columbia's School of Journalism, she previously worked as the state political reporter for KVUE-TV in Austin, WYFF-TV in Greenville, SC, and reported from Asia for the Taipei Times.

Her work has earned a Gannett Foundation Award for Innovation in Watchdog Journalism, a National Edward R. Murrow award for best online video, beat reporting awards from the Texas Associated Press and The Austin Chronicle once dubiously named her the "Best TV Reporter Who Can Write."

Outside of work, Hu is an adjunct instructor at Northwestern University and Georgetown University's journalism schools. She's also an adviser to the John S. and James L. Knight Foundation, where she keeps up with emerging media and technology as a panelist for the Knight News Challenge.

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All Tech Considered
2:54 pm
Mon July 21, 2014

1 Million Net Neutrality Comments Filed, But Will They Matter?

Complaints about Janet Jackson's Super Bowl halftime show performance of 2004 led to a record number of public interactions with the Federal Communications Commission. This year's net neutrality comments come in second.
Donald Miralle Getty Images

Originally published on Mon July 21, 2014 6:16 pm

The Federal Communications Commission received more than 1 million public comments on the issue of net neutrality during a five-month commenting period that ended Friday.

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All Tech Considered
1:37 am
Fri July 18, 2014

Better Culture Could Have Prevented Viral Comcast Call

The call center of Zappos.com gets high marks from consumers for strong customer service.
Shashi Bellamkonda Flickr

Originally published on Mon July 21, 2014 9:13 am

This week, one man's customer service call to Comcast turned into a badgering — a simple request to cancel his service was repeatedly beaten back by the employee on the other end of the line. It was a familiar feeling for a lot of us, which perhaps explains why more than 4 million people have listened to it in less than a week.

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All Tech Considered
12:20 pm
Wed July 16, 2014

Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel

We don't know the fate of the Comcast service rep at the center of a viral call recording.
iStockphoto

Originally published on Thu July 17, 2014 3:12 pm

Ryan Block, whose hilariously tedious customer service experience with Comcast struck a chord with millions, says the customer service rep who harangued him should not be fired.

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All Tech Considered
5:40 pm
Tue July 15, 2014

FCC Extending Net Neutrality Commenting Time After Site Buckles

Federal Communications Commission Chairman Thomas Wheeler.
T.J. Kirkpatrick Getty Images

Originally published on Wed July 16, 2014 8:32 am

A flood of comments about net neutrality crashed the Federal Communications Commission's commenting site on Tuesday, the original deadline for public comments on the controversial Internet proposal. But the tech problems are buying those who want to weigh in some extra time — the deadline for public commenting is now Friday at midnight.

Of the 780,000 comments submitted to the FCC, 100,000 came on Tuesday alone, which the FCC's outdated electronic comment filing system was not capable of handling.

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All Tech Considered
9:53 am
Tue July 15, 2014

Comcast 'Embarrassed' By The Service Call Making Internet Rounds

Comcast is the largest cable company and home Internet service provider in the United States.
Matt Rourke AP

Originally published on Wed July 16, 2014 12:38 pm

When a customer service call is described as "Kafkaesque" and "hellish," you pretty much know how it's going to go down before even taking a listen. But in case you haven't heard the condescending, tedious call that's lit up the Internet, here it is:

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